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Verti Social Media House Rules

Listening and really understanding is one of our core ideas – ideas and feedback from customers are what helped us create Verti. So we want to hear what you think – the good and the bad. Share ideas, suggestions, and complaints. We’re listening.
We aren’t sticklers for the rules, but we do want to maintain a safe, positive community where fans can feel comfortable sharing with us (and each other!). Please follow our community rules to avoid getting your comments deleted:


No abusive language

Personal attacks and defamatory, offensive, threatening, profane comments will be deleted.

Share what’s yours

Don’t post content that isn’t your own. If you post something to our page, we might share it (but we’ll ask first!).

Protect yourself

Please don’t post your own or anyone else’s personal information, including claim numbers, full names, and addresses.
If you want to have a private conversation with us, feel free to private message or DM us.


Don’t post spam

Posting spam and trolling other fans in the community is a quick way to get banned.

The golden rule

We’re all humans, not robots. Treat people the way you want to be treated.

Need to reach us?

P.S. We generally monitor our social channels Monday – Friday 8:00 am – 5:00 pm EST.
Customers: Remember you can contact your personal advisor or use the Panic Button in your app for help!