Listening and Learning

One of the benefits of building Verti from the ground up is we had the chance to create a totally different insurance experience for customers, but first we had to learn what drives them. All to answer our $64,000 question:

How can we make auto insurance simple...and smart?

We started by listening. Across the U.S., we met with people in their homes to ask, listen, and learn.

And that’s when we knew we were onto something different than the same old, same old for auto insurance. The more we asked and listened, the more we learned. Because even though many of us already had years of insurance industry experience, we’re starting with a clean slate.

Here’s what we learned
  • People want simple consistent service from a real person who really cares
  • But they also like being able to do things and get info by themselves with an app
  • People want to be kept in the loop to understand what’s going on and what they’re getting
  • People want the confidence that someone is working with them…not against them
  • People wanted to know they’re getting something back…and someone’s got their back
  • People wanted to be listened to…and know their feedback matters
Here's what we're doing
After all of our listening and learning, we’re making car insurance the way real people – not shareholders or corporate executives – told us they wanted it to be.
Verti USA
We know that insurance can be a confusing proposition. That’s why we’ve streamlined the process, cut the jargon, and treat you like a real person, not a number. Get in, get out, and get on with your day.
Alt
Your own Personal Advisor. No more call center run around. Every customer gets their own Personal Advisor who will get to know who you are, what you need, and how we can make car insurance a smoother ride for you.
Self-service mobile app
Mobile. Make payments, file claims & more with our easy app. You’re busy enough. That’s why our app is designed to put you in control according to your schedule – anytime, anyplace.
Alt
Built with you, for you. This isn’t a fresh coat of paint on some rickety old house – we’re building it from the ground up to give you what you need. Our Personal Advisors are proudly unscripted to really listen to what you’re saying – and what you really need.
You play a big part in what our future is…and auto insurance is just the beginning. So, what do you think? Don’t be afraid to let your voice be heard!

Timeline

  • 2014
  • 2015
  • 2016
  • 2017

Get a quote with Verti and experience what car insurance can be.

The road you’ll travel with Verti begins with car insurance. And we’re looking forward to a really amazing road trip with you.