How Do I Get Help When My Personal Advisor Isn't Around?

Your Personal Advisor, or PA, is like having your own dedicated insurance agent. Someone familiar with the drivers in your home who can also make car insurance recommendations to best fit your needs. But what happens when your PA isn’t around? Don’t worry, we’ve got a backup plan to keep you in the know and keep everything working seamlessly.
 
What happens if you decide to make changes to your policy in the app late at night and need help? Or if you wake up at 3am with a burning question about your coverage? Your best bet is to go to the Verti mobile app and send your PA a text message. If they’re available, they’ll get right back to you. But if they’re sleeping (which is likely the case at 3am), they’ll get back to you as soon as possible on the next business day to answer your questions. 
 
Although your PA may occasionally save the day customizing your auto insurance policy, they aren’t super heroes. They get sick and take vacations just like anyone else. So what happens if you need help while they’re away? Don’t worry, you’ll receive an email from your PA ahead of time introducing you to the PA who will be covering for them while they are out. That email will let you know the PA’s name, what their contact info is and when your PA will return. Behind the scenes your PA will let the covering PA know about the background of your unique needs for car insurance like how many drivers are on your policy, what vehicles, etc. So when you need to text or call them, they’ll know who you are and be familiar with your policy details. 
 
Finally what happens if you get into a car accident in the middle of the night and aren’t sure what to do? This is the perfect scenario to hit the Panic Button in your app. You’ll be connected with someone available 24/7 who can assist you in getting a claim started, make sure you get the information you need and generally to take the stress out of an already stressful situation. 
 
So even when your PA isn’t available, you can rest assured that someone is always there to help no matter what the situation. Anything about using the app or Personal Advisor you’d like more info about? Leave us a comment on Facebook or send us a tweet on Twitter to let us know!

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